InteleNet offers its customers complete IT support from procurement of systems, the building and testing of servers and networks, to the deployment and day-to-day management of servers and networks. Customers can now take advantage of InteleNet Operational skills as well as our Administrative tools. Our customers know that they have an extended professional support team in the Data Center, ready to assist them.

Operations & Administration encompasses the vast array of day-to-day needs that every organization experiences. InteleNet's Relentless Support^™ and technical expertise are there to support you. From our Remote Hands capability to our sophisticated Application Administration support, our customers turn to InteleNet with confidence.

Operations & Admin Internet Access Colocation Managed Servers       Professional Enterprise Remote Hands 0 0 Hardware Admin 0 0 System and OS Admin - 0 0 Application Admin - 0 0 0

Included    0 Optional

Remote Hands
Let InteleNet's 24x7 staff of Relentless Support^™ personnel serve as your onsite team. Our staff of experts located at the Data Center will immediately respond to your phone call or email to support@intelenet.net. Server resets, network troubleshooting, or tape changes, InteleNet's staff is ready to answer the call.

Hardware Administration
Advanced monitoring solutions allow InteleNet to track and analyze hardware, software and bandwidth
performance. Our staff is available to work with you to offer advice on future capacity requirements and to identify and resolve emerging issues to provide the highest possible levels of uptime and performance.

Network Administration
InteleNet's Networking team manages the provisioning, deployment, testing and ongoing management of all networking devices, including routers, switches, SSL accelerators, firewalls, routing tables and VPNs. Should you choose to install PTP connections or bring in your own bandwidth provider, InteleNet is determined to assist in your networking solution.

System and OS Administration
InteleNet employs the most capable automated systems for the loading, configuration and testing of Operating Systems and Web applications. These automated systems ensure both fast and reliable deployments. In addition, we manage the installation of your Operating System and supporting software. This includes the provisioning, testing and deployment of security patches, service packs, upgrades and revisions. By closely monitoring log files and other indicators, we can provide valuable insight into
site performance, traffic patterns, disk space usage and other variables.

Application Administration
We offer assistance with the installation of supported applications and can provide remote administrative and application management resources. These application services include managed backup, database administration and data migration. Supported Windows applications include, but are not limited to, Exchange, IIS, SQL 2000, Commerce Server 2000, ColdFusion, and Citrix. Supported Linux applications include, but are also not limited to, Apache, MySQL, Sendmail, PHP, and BIND.