Monitoring and Reporting

• Secure access to your own customized portal – The portal will provide you with an overview of your services and their health; enabling you to make informed decisions regarding your business operations and taking the guess work out of day-to-day operations
• Network Interface and Port Monitoring – InteleNet will conduct low level connectivity tests to confirm network availability. Support personnel are immediately notified of any loss of connectivity and will investigate to provide remediation or move to notify the customer
  
• Real-time view of critical hardware, application, network and security issues
• Custom Escalation & Notification Methods - Once monitoring alerts have been confirmed, InteleNet will serve as your escalation and notification resource, generating a trouble ticket, notifying the personnel you specify, and relentlessly following the issue to resolution.

At InteleNet, we understand that some systems and applications require more extensive and granular monitoring.  Working with an InteleNet expert, you can fully customize a package of additional monitoring services to porvide you with the data you need for complete optimization of your applications and platform, as well as ensure that your infrastructure remains healthy and prudcutive.

Choose from a menu of optional Monitoring services for Increased Visibility

Advanced Server Monitoring
InteleNet employs the Power and scalability of the Nagios monitoring platform to monitor any or all aspects of your applications and systems, including network services such as SMTP, POP3, HTTP, NNTP, PING, and more, as well as host resources including processor load, disk and memory usage, running processes, log files, and more.

URL & Content Monitoring

InteleNet's content monitoring is designed to closely simulate the experience that your customers are having on your website. By replicating this experience we can confirm that your content has not been altered and that your delivery mechanism is fully-operational and functioning within your performance requirements.

Database Monitoring
With InteleNet's database monitoring system we are able to perform a collection of real life database test transactions to verify the health of your databases. Supported database include Oracle, MS-SQL, MySQL or any ODBC compatible database platform.

Reporting

Reporting on the activities and trends of your IT services is an invaluable tool in capacity planning for your business and a great compliment to your monitoring services.

InteleNet provides every customer with an included suite of reporting products with their IT services. You will have access to the latest information right at your finger tips via the customer portal, MyInteleNet. Included Reporting products are comprised of some of the following:

Additional and Optional Reporting products are also available for our customers subscribing to Backup and Managed Storage services, as well as to customers requiring statistical data from their websites.

Backup Activity and Utilization Reports
Customers subscribing to Managed Backup Services will receive additional included reporting available via the customer portal. Online reports include monthly backup usage, historical data for trending analysis, backup utilization and other backup variables.

Managed Storage Utilization Reports
Customers subscribing to Managed Storage Services will receive additional included reporting available via the customer portal. Online reports include monthly storage usage, historical data for trending analysis, and storage related statistics.